Jiwa ERP Service Manager
Jiwa Comprehensive Service Manager
JIWA Service Manager provides installation and equipment servicing companies with comprehensive tools to efficiently manage, track, quote, cost and invoice these vital aspect of their operations, as well as provide exceptional customer service.
JIWA Service Manager provides a powerful combination of: call logging; tracking of warranties; generation of work orders; reoccurring tasks; flexible time and billing options; billing for materials as well as time; detailed service reports; job and task management; staff and job profitability reporting; and tracking of any type of service related problem.
Contact Microsharp team today for an obligation free discussion about your requirements and how Microsharp can help you.
Contact Microsharp team today for an obligation free discussion about your requirements and how Microsharp can help you.
Jiwa Service Manager Features
- Manages jobs with many tasks which require the involvement of multiple technicians
- Keeps full track of warranties, including alerting when an item is out of warranty, and keeps the history of items that have come in for repair or maintenance
- Allows jobs to be generated directly from quotations
- Automates administrative functions such as ordering and invoicing of required parts
- Manages regular maintenance contracts and creates reoccurring jobs
- Enables account managers to provide greater customer service as they have access to detailed information about work performed for their accounts as well as details of jobs pending
- Allows emails to be automatically sent to internal staff and customer contacts informing of when jobs have been logged, their progress and when they have been completed
- Allows organisations to use a system of prepaid time and have technicians' time automatically reduce prepaid time balances
Contact Microsharp team today for an obligation free discussion about your requirements and how Microsharp can help you.
Jiwa Service Manager Benefits
- Make a professional impression on customers through effective communication and professional documentation of service work
- Allow field service personnel to access scheduled jobs and client information, and enter labour and parts for jobs on-line through a web browser
- Know where they are making money by analysing your service personnel performance, chargeable vs. non-chargeable jobs, work in progress, and accounts receivable
- Gain greater control of service personnel and the jobs they are allocated
- Are able to integrate with Internet or wireless technologies to enable communication with field service personnel to generate service invoices, update job statuses, and update inventory on completion of jobs, as well as enabling customers to log and track their own jobs.
- Are able to automate their service processes by enabling staff to quickly log the details of each support call and refer to details of all outstanding support jobs in progress.
Contact Microsharp team today for an obligation free discussion about your requirements and how Microsharp can help you.
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Testimonials
JIWA Financials is a real break-through. It is a great example of how Australian software houses can produce world class software based on leading edge technology. 
JIWA has given us the flexibility and functionality to carry out all of our assembly and warehousing needs. The product’s strengths in reporting and inventory management have made JIWA a valuable tool in the day-to-day running of our business
Fully featured.... Provides more value.... Comprehensive and easy to use business solution that puts management at your fingertips.
...superior inventory functionality, serial number/lot tracking, and especially bill of materials for our manufacturing and sales order processing...
During the entire implementation Microsharp demonstrated excellent knowledge and understanding, both of the product and our industry.
...large numbers of stock items and track them all the way through...allowed us to do any type of development we liked and develop a web presence because of its open database...
...We have a huge number of inventory items and the JIWA Financials speed is not affected at all. The system is fast and powerful at all times...
Designed specifically for growing enterprises needing better control over their customer information and inventory, at an affordable cost
They’re always prompt and helpful. Whenever there's a problem, we only have to put in a call to Microsharp and they are normally able to fix things over the phone – or remotely.
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